Return, Refunds & ExchangevPolicy
At Brenda’s Blessed Creations, each item is made with care. Many of my products are custom-made or made to order, so please read our policy before placing your order.
Returns
Due to the personalized nature of my products, I do not accept returns or exchanges on custom or personalized items unless the item arrives damaged, defective, or I made an error with your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact me within 7 days of delivery.
Please include:
● Your order number
● A description of the issue
● Clear photos of the item and packaging
Once your claim is reviewed, I will provide a replacement or refund if the issue is determined to be my error.
Non-Custom Items
If I offer non-custom merchandise, eligible items may be returned within 14 days of delivery. Items must be:
● Unused and unworn
● In their original condition
● Returned in the original packaging when possible
Customers are responsible for return shipping costs unless the return is due to my error.
Refunds
Once your return is received and inspected, I will notify you of the approval or denial of your refund. Approved refunds will be issued to your original method of payment. Please allow several business days for your financial institution to process the refund.
Order Changes & Cancellations
Because many items are made to order, order changes or cancellations must be requested within 24 hours of placing your order. After production has begun, orders cannot be changed or canceled.
Contact Me
If you have any questions about your order or this policy, please contact me through the store’s contact page or by email. I am committed to making sure you’re happy with your purchase and will do my best to resolve any concerns promptly.